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Privacy Policy

1. Who We Are

Starbrook Events Ltd. is an event planning and ticketing company operating both online and in-person. For inquiries about this policy, you can contact us at:

2. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Your name
  • Contact Data: Your email address, phone number, and physical address
  • Payment Data: Payment details, processed securely through third-party providers such as Stripe and PayPal
  • Technical Data: Information collected via cookies and analytics tools, such as IP address and browsing behavior

We do not collect sensitive personal data such as health or religious information, nor do we knowingly collect data from individuals under 16 years of age.

3. How We Collect Data

We collect your personal data through the following methods:

  • Direct Interactions: When you complete online forms, make purchases, or sign up for events
  • Automated Technologies: Through cookies and similar tracking technologies when you interact with our website
  • Third-Party Sources: Data collected via Stripe, PayPal, Google Analytics, and Facebook Pixel

4. How We Use Your Data

We use your data to:

  1. Process and fulfill event orders and ticketing
  2. Communicate with you regarding your inquiries or purchases
  3. Provide customer service and support
  4. Analyze website traffic and improve our services
  5. Deliver personalized marketing and advertising content

5. Sharing Your Data

We only share your data when necessary for the purposes outlined above. Your data may be shared with:

  • Payment Processors: To securely process transactions (e.g., Stripe, PayPal)
  • Analytics Providers: To analyze website performance and usage (e.g., Google Analytics)
  • Advertising Platforms: To create personalized marketing campaigns (e.g., Facebook Pixel)

We never sell your personal data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality
  • Track analytics to improve user experience
  • Deliver targeted advertisements based on your preferences

You can control or disable cookies through your browser settings.

7. Legal Basis for Processing

We process personal data under the following legal bases:

  1. Contractual Necessity: To deliver the services you request
  2. Consent: For marketing activities, where you have explicitly opted in
  3. Legitimate Interests: To improve our website, services, and marketing effectiveness

8. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request updates to inaccurate or incomplete data
  • Erasure: Request deletion of your data where applicable
  • Restriction: Request that we limit the processing of your data
  • Portability: Request a copy of your data in a commonly used format
  • Objection: Opt-out of data processing for specific purposes, such as marketing
  • Withdraw Consent: Revoke consent for processing activities based on your approval

To exercise any of these rights, contact us at starbrookeeventsltd@gmail.com or 07850 901139.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. In accordance with UK tax and legal requirements, we may retain certain data for up to six years.

10. How We Protect Your Data

We take reasonable and appropriate measures to secure your data, including:

  • Encryption of sensitive data
  • Secure servers to store information
  • Regular updates to our systems and security protocols

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be communicated via email or prominently posted on our website.

12. How to Contact Us

If you have questions, concerns, or complaints about how we handle your personal data, please contact us:

Alternatively, you can write to us at:
21 Henrietta Street, Batley, England, WF17 5DN

13. Complaints

If you believe we have mishandled your data, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO). Visit www.ico.org.uk for more information.